服务与支持  ·   service and support

   让服务动起来，即是在提供服务中要积极主动，灵活有弹性，坚持真诚相待，以行动来追求，实现零缺陷。只有以这种全新的理念为指导，以全新的姿态为顾客服务，才能赢得顾客的信赖和真心支持。惟有让服务动起来，以我们的行动让顾客感动；你动，我动，大家一起动起来，服务的品质才能得到提升。

 

注重细节一——方便

 

    美发行业可以为顾客提供全方位服务。

 

注重细节二——卫生和消毒

 

    美发行业应建立完善严格的卫生规范，以首问的方式落实到每个责任人，并公示张贴在店内显眼处。对于一些顾客最敏感的地方，如造型师个人卫生、地板卫生、墙面卫生、展柜卫生、卫生间卫生、洗发床卫生、美发仪器及用品卫生等，更要有具体而量化的标准。

 

注重细节三——贴心服务

 

    在美发店里，贴心服务就是用母亲的心把顾客当自己最疼爱的婴儿一样对待，对顾客的问题随时保持警惕，对顾客的需求事无巨细的关注，作顾客所想。如新产品、新项目推广时，针对顾客的不熟悉，制作一种“贴心卡”，把操作程序和使用须知详细说明，以帮助顾客正确使用。

 

注重细节四—— 奉献感动

 

    在顾客对服务的感知层次中，比满意更高的就是感动。美发店的顾客形形色色，院长和造型师都应该清楚的认识到，不同的人有不同的心，只要找到顾客心灵最柔软的地方，就可以用不同的方式奉献各不相同的感动。

 

注重细节五——个性化服务

 

    美发店应该有两种顾客档案。一本是头发护理档案，主要作用是记录顾客的发质状况、诊断分析和店内护理情况等。如要完善店内的细节服务，就应作好另一本档案——顾客副档案，其内容包括顾客各方面的详细情况，如性格特点、家庭情况、工作情况、个人喜好与禁忌、消费能力、影响个人的重大事件等，只要是对美发店有利的顾客信息资料，都应记录在副档案上，这需要美发店的各级人员有预谋的不断丰富完成。 

 

    女性消费者都有一颗细腻敏感的心，往往会凭直觉判别事物的好坏习惯于“只见树木不见林”。所以美发行业在造好一片林的时候，更要注重细节，不要忘了也许每一颗数、每一片叶子都会 左右一双的眼镜。

 

 

     Let the service move, that is, in the provision of services to be proactive, flexible and flexible, adhere to the sincere treatment, to action to pursue zero defect. Only in this new concept as a guide to a new attitude for customer service, in order to win the trust of customers and really support. Only let the service move to our actions so that customers moved; you move, I move, we move together, the quality of service can be improved.

 

Attention to detail one - convenient

 

    Beauty industry can provide customers with a full range of services.

 

Attention to detail II - sanitation and disinfection

 

    Beauty industry should establish and improve the strict health norms to ask the way to implement the responsibility of each person, and publicity posted in the hospital conspicuous place. For some customers the most sensitive places, such as beautician personal hygiene, floor health, wall health, showcase health, bathroom hygiene, beauty bed health, beauty equipment and supplies health, but also to have a specific and quantitative criteria.

 

Attention to detail three - intimate service

 

    In the beauty salon, intimate service is to use the mother's heart to customers as their most beloved baby the same treatment, the customer's problem at any time to maintain vigilance on the needs of customers without any attention, as customers want. Such as new products, new projects to promote, for customers are not familiar with the production of a "caring card", the operating procedures and the use of detailed instructions to help customers correct use.

 

Attention to detail four - dedication

 

    In the customer perception of the service level, higher than the satisfaction is moved. Beauty salon customers of all kinds, the president and beautician should be clearly aware that different people have different hearts, as long as the customer's mind to find the most soft place, you can use different ways of dedication are not the same move.

 

Attention to detail five - personalized service

 

    Beauty salons should have two customer profiles. One is the skin care files, the main role is to record the customer's skin condition, diagnosis and analysis of hospital care and so on. If you want to improve the details of the store service, you should make another file - the customer file, which includes all aspects of customer details, such as personality, family, work, personal preferences and taboos, spending power, Affect the individual's major events, as long as the beauty salon is beneficial to customer information, should be recorded in the deputy file, which requires beauty salons at all levels of personnel have been planned to enrich the completion.

 

    Female consumers have a delicate and sensitive heart, often judged by the intuitive sense of good or bad things used to "see the trees but not the .